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M.B.A., Operations & HR Management
BENEDICTINE UNIVERSITY (fka ILLINOIS BENEDICTINE COLLEGE), Lisle, IL
B.A., Literature & Communications
BENEDICTINE UNIVERSITY (fka ILLINOIS BENEDICTINE COLLEGE), Lisle, IL
CONTINUING EDUCATION
Managing Projects, GEORGE WASHINGTON UNIVERSITY SCHOOL OF BUSINESS, Hoffman Estates, IL
Change Agent Training, SEARS, ROEBUCK & COMPANY, Hoffman Estates, IL
CERTIFICATIONS
Establishing Performance Measures, AMERICAN QUALITY AND PRODUCTIVITY CENTER
The Effective Negotiating Course, KARRASS NEGOTIATING PROGRAMS
PUBLICATIONS
AUTHORED & PRESENTED
Co-authored Three-Book Success Series:
Positioning Success, Earning Success, Retaining Success (TATE PUBLISHING, Mustang, OK)
Created web site for book: www.PositioningSuccess.com and maintain content.
Established and author business blog on current management topics and issues.
"ADA: Understanding a Path to Customer Care," SPECS 2000, CHAIN STORE AGE MAGAZINE
OTHER
Finance Chairman, McElroy for Naperville City Council (2008 - 2009)
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