|
|
Click on the links below to find out more about the key qualification.
|
Human Resources Professional
- Developed trainers into respected performance improvement specialists sought after by line department leaders to help bring about change resulting in meeting business goals.
For more information, click here.
- Reduced new hire error losses from annualized rate of $7 million to $2.5 million partnering with the Branch Delivery SVP, line managers, HR recruiters and learning specialists to revamp customer service representative hiring and training practices.
For more information, click here.
- Developed central repository of work-related employee development information. Documented employee's training activities in personal training history. Provided employees, department managers, and others periodic reports of training activities.
Staff Training & Development
- Created financial advisor training program to improve selling skills and increase overall profitability.
For more information, click here.
- Directed successful certification tracks and technical training for employees located at 200+ offices nationally.
For more information, click here.
- Successfully transferred job functions to offshore site and at conclusion of certification process, knowledge transfer scores were consistently in the mid-to-high 90% range.
For more information, click here.
Corporate Culture & Change Management
- Receipt of annual Leadership Award for outstanding communication proves invaluable when communicating with employees in successful ESOP purchase of company.
For more information, click here.
- Transitioned department from input focused (know about) to output focused (learn to do).
Performance Improvement Consulting
- Increased productivity and reduced employee performance discrepancies through implementation of performance diagnosis tool.
For more information, click here.
- Administration of job task assessment combined with constructive conversation reveals real cause of performance discrepancy and leads to positive solution.
For more information, click here.
- Implemented Gallup's StrengthsFinder as part of overall employee engagement initiative. Improved overall employee engagement from 3.9 to 4.1 in two-year focused improvement effort.
Strategic Partnerships
- Partnered with senior management to establish corporate development goals and objectives. Brought together various stakeholders to address needs and organizational goals. Directed variety of collaborative development interventions and management activities to achieve new programs and processes.
For more information, click here.
Succession Management
- Developed structure for talent management and succession planning program.
For more information, click here.
Instructional Design
- Implemented online independent study program improving speed of new product communication and eliminating printing and shipping costs.
For more information, click here.
- Produced efficiencies in training delivery using web seminars allowing one instructor to train students in multiple locations simultaneously. Seminars resulted in smaller class sizes, better transfer of knowledge, and improved performance results.
- Brought efficiencies to delivery of 400 asynchronous online learning courses.
- Generated virtual training program reducing new hire error loss $4.5 million and improving customer service representative turnover rate.
Leadership & Management Development
- Implemented Supervisor's School to provide leadership, management, and supervision training to project superintendents and team leads.
- Implemented "Creating the Future: A Leadership Conference" that transformed leadership culture from command and control to one of commitment. More than 500 leaders successfully completed program.
-
Communications & Teambuilding
- Employed Social Styles Inventory to improve interpersonal communication and productivity.
For more information, click here.
- Coached management and subordinate workers to achieve positive working environment and improve performance throughout company.
- Led cross-functional team securing significant grant funding to complete construction of environmentally sound waste management alternative.
Business Process Reengineering
- Accomplished major system change for nearly 2,000 employees in four locations throughout the U.S. Performance levels following system migration remained high with little lost productivity.
For more information, click here.
|
|
