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Click on the links below to find out more about the key qualification.
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IT Leadership
- Dramatically enhanced company's IT capabilities through development and execution of cost-effective strategy that allowed department to stay within $1.3 million budget.
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- Played major role in integrating IT team members into acquiring organization two months ahead of schedule by showing empathy and appreciation for members' perspectives and sense of loss and by communicating team's skills, past achievements, and ability to make important future contributions.
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- Dramatically reduced help desk response time for end-users' computer problems, trimming it from 4 hours to 15 minutes, which also raised staff's productivity 10% per worker.
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- $2.6 million purchase achieved through design of high-level discovery and assessment analysis for systems conversion, which met client hardware, software, and licensing needs.
- 9% reduction in IT spend accomplished through consolidation of hardware redundancies and legacy software packages.
- Expanded company's presence in commercial real estate market to $2.1 million by creating technical infrastructure that included SQL database and messaging technologies.
- Presented cohesive vision to integrate cross-corporate expertise and technical synergies in order to merge core systems upon being selected as Transitions Team Manager during merger between plant facilities.
- Received promotion to Manager of Special Projects 11 months after being hired as e-mail analyst.
Systems Integration
- Earned client's trust in personal experience level and capability to migrate its messaging system from IBM Lotus Notes to Microsoft Exchange 2007 by honestly sharing reality of potential pitfalls and respecting budgetary concerns, which produced $2.6 million in initial business for company.
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- Improved budget 7% in first year and 16% by second year by building secure, centralized technology infrastructure, and providing sales and administrative teams with software tools that facilitated communication and document sharing.
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- Reduced support costs 96%, increased uptime 92%, and generated $200,000 in additional revenue by successfully directing migration to high-performance Microsoft and IBM technologies and subsequently converting more than 250,000 consumers.
- Raised client uptime 99.6% through design of process integration that cataloged call inputs and categorized outputs by service function, which effectively aligned network application and messaging services to migration plan.
- Exceeded projections 18% with scheduled deliverables of enterprise eCommerce system implementation using storage units that met distributor access requirements through corporate extranet portal and measured order volume and frequency of retail products.
- Boosted active response time 8% through development of centralized communications model for business units that mitigated risk to clients during conversion project implementation.
IT Alignment
- Enhanced skill set of IT team members by empowering most experienced staff member to share knowledge with peers. New skills enabled team to create Microsoft database to manage client accounts from recent acquisition.
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- Directed cross-functional discovery team that uncovered and remedied 62 unsecured servers throughout state's network, which allowed state to move forward with task of migrating 250,000 remaining e-mail users to Exchange messaging platform.
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- Facilitated client's $2.6 million purchase of company storage products by sharing knowledge of industry changes in computing hardware.
- Augmented corporate management's access to component technologies and facilitated development of actionable decision data through creation of central repository for system architecture diagrams.
- Decreased internal threats 30% by delivering security/risk model for Exchange encrypted messaging services and validating penetration test results within communications transport perimeter.
- 20% reduction in tape storage costs realized through redesign of offsite daily storage schedule, which limited risk exposure in emergency off-hour service calls for and through implementation of secured media storage area.
Customer Integration
- Completed conversion of 800 end-users to new desktop software two weeks ahead of eight-week project schedule by effectively training new resources in handling impatient end-users resistant to change.
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- Generated satisfaction among end-user community by making extensive training investment in four interns that transformed them into highly skilled technical support teams, allowing help desk to set and maintain 15-minute response time to end-user problems.
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- Delivered SQL database to manage and analyze client behavior, which catalogued 108,000 accounts, moving 8% into high-performance category and 22% into development category.
- 250,000 account conversions completed 24 months ahead of schedule by aligning client function specifications with measured consumer behavior and product awareness.
- Cataloged and resolved end-user connectivity experience by mitigating help desk call volume with risk, change, and communications plans. In addition, decreased end-user impact through workshops and training.
Business Development
- Recovered $86 million in legacy account receivables, which generated $450 million in new business opportunities.
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- Contributed 22% earnings before interest and taxes amortization improvement to budget by winning three-year, $3.8 million service contract for product services with Exchange, Active Directory, and SQL server technologies.
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Cost Control
- $21,500 saved by leveraging third-party vendor's relationship with service provider of failing anti-virus product in order to terminate existing contract without penalty and enable company to broker contract for new, effective anti-virus product.
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- Increased network efficiency 6% and grew productivity 15% by limiting IT spend to software licensing and hardware expenses and leveraging virtualization products to create test segments for production applications.
- Saved 42% in provider costs through deployment of corporate communications products that used dedicated public folder server technology to reach 43,000 employees.
- Slashed call expenses 93% by constructing functional service-focused help desk to respond to and resolve remote client initial connectivity through Remote Access Services (RAS) and Virtual Private Network (VPN) access technology.
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