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Senior Executive Leader
Chief Operations Officer / General Manager / Executive Manager
Financial Services Industry / Banking / Outsourcing
Results-driven senior business leader with proven experience achieving operational efficiency through process improvement, staff development, and implementation of credit management systems and information technologies.
Excellent record leading challenging organization-wide projects, surpassing all project milestones and budget goals.
| Executive & Operational Management: |
Achieved better-than-plan profit target in start-up services division of a Fortune 150 company in its first year and implemented state-of-the-art banking platform in less than half the time of industry standard at a top-10 regional bank.
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| Financial Management: |
Senior-level financial manager with executive-level experience in both mature and start-up public companies of various sizes within diverse industries. Communicated often with board as a member of executive team. Exceeded all profit and cost-center goals throughout career by increasing revenues and reducing expenses
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Business Process
Re-Engineering: |
Improved revenues 20% in new IPO by optimizing and improving workflow processes while reducing headcount by 19%. Saved $1.2 million in direct expenses at two other firms by lowering error rates by 10%, leading new technology initiatives, and redesigning 250 suboptimal business processes.
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| Acquisitions & Consolidations: |
Actively involved in integrating and improving operations of acquired banking institutions with assets totaling more than $70 billion throughout nine-year period at major regional bank, managing a budget of $85 million and 1,000 full-time employees. Directed multiple performance teams for an aggressive, smaller regional bank that consolidated and converted more than $2.5 billion in acquired assets in fewer than 18 months, on time and within budget.
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| Portfolio Management: |
Demonstrated track record of improving delinquency, charge off, and recoveries in consumer and commercial credit portfolios. Experience in selecting, integrating, and optimizing call management systems, automated recovery platforms, and state-of-the-art check-processing systems. Expert in identifying and implementing key metrics and process workflows that drive performance.
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