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Click on the links below to find out more about the key qualification.
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Credit Cycle Management / Collections / P&L Accountability
- Improved portfolio delinquency 1,030 basis points, or $66 million in delinquent dollars, in nine months and saved another $6 million in losses during the same period. For more information, click here.
- Prevented credit losses of $2.2 million, identified and prevented another $3 million from charging off, and realized an additional $500,000 in savings. For more information, click here.
- Consolidated more than $1 billion in acquired portfolios, improved delinquency of 15 consumer loan portfolios 28%, and lowered credit losses $30 million in a little more than one year. For more information, click here.
Continuous Process Improvement / Change Management / Strategic Planning
- Protected and expanded commercial deposit base by $500 million with implementation of a state-of-the-art processing system in six months. For more information, click here.
- Saved $400,000 in direct expenses by redesigning approximately 250 process workflows and improving error rates 10%. For more information, click here.
- Improved unit costs 11% and saved $1 million in direct expenses for a $40 billion bank, growing by two acquisitions per year. For more information, click here.
Call Center Operations / Customer Relationship Management / Business Development
- Increased gross dollars collected 20%, or $1 million, improved productivity per collector 48% from $25,000 to $37,000, and lowered collection staff 19% during six-month period.
For more information, click here.
- Saved $800,000 in direct expenses in fewer than two years by improving unit costs 25%.
Consolidations / Outsourcing
- Identified a potential $1 million savings in two years by outsourcing courier services.
For more information, click here.
Business Process Reengineering / Operational Metrics
- Supported a $75 million IPO by improving batch processing capabilities eight-fold, saving $250,00 in direct expenses, and upgrading LAN/WAN and telecommunications infrastructure.
Project Management
- Successfully converted new multimillion-dollar platform in seven months, setting a new industry standard for a conversion of this magnitude. In addition, simultaneously consolidated number of processing sites from 13 to 8.
For more information, click here.
Business Development
- 40% increase in sales achieved by developing and implementing first-of-its-kind online application process that integrated electronic signatures and "same-time" sessioning capabilities for sales consultants and prospective clients. Sales increase was realized within first 60 days after innovation’s implementation. For more information, click here.
Leadership
- Increased new business 52% and improved productivity per sales consultant 38% by eliminating 40% of underperforming sales staff and replacing Director of Sales. Made replacement decisions after thorough evaluation and assessment of all sales consultants and managers. For more information, click here.
Operations Management
- Raised net customer retention from 44% to 69% by implementing strategies to overcome client objections; improvements saved company $225,000 per month. For more information, click here.
Employee Management / Staff Development
- Received highest recorded employee satisfaction scores of consumer bank's 10 departments for seamlessly integrating $500 million in assets into $4.5 billion portfolio after integrating 80 new employees from an acquired bank.
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