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Click on the links below to find out more about the key qualification.
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Turnaround & Change Management
- Transformed company from brink of bankruptcy to profitability by restructuring sales strategy, developing sound financial and business plans, and securing outside investments.
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- Boosted Dell's Professional Services division’s quarterly revenue more than 1,000% through internal marketing campaign, sales team/process development, and increasing technical team’s billable hours by 80%.
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- Sparked major improvement in technology availability by establishing centralized project office to support outsourced technology support to HQ and 29 plants. Computer and network availability increased from 60% and 35% (respectively) to 99.999%, realizing $1.5B to $2B ROI.
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- Revitalized IT function that was causing revenue loss due to daily outages, reorganizing staff and infrastructure to successfully double sales revenue (from $1.5B to $3B), reduce annual IT expense by $4M, and slash turnover to less than 10%.
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- Delivered seamless systems migration for healthcare company in nine months, including completely new mainframe, operating system and Hospital Information System application supporting remote clinic network. Appointment scheduling system alone increased revenue by more than $3M per quarter.
- Consolidated operational processes of multiple acquired companies with headquarters and manufacturing plants throughout Europe and the Pacific Rim. Standardized infrastructure and implemented change and project management, providing corporate HQ and IT ability to manage all sites with monthly metrics reporting and operations review via videoconference. Travel expense savings alone estimated at more than $500K.
Strategic Alliances
- Negotiated partner management alliances with major IT service organizations, including KPMG, IBM Global Services, and Schlumberger, to subcontract growing requests for custom service implementations and sustain company growth. Revenue doubled within nine months.
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- Established partnership between IBM, Cisco and Network Solutions to create a global peer-to-peer network supporting 260 locations and 40,000+ users, streamlining financial reporting and saving more than $500M for globally distributed company.
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Investor Relations
- Facilitated meetings with individual and group investors to secure funding in order to quadruple company growth from $2.5M to $10M. Strategized five-year business plan that leveraged initial investments to realize 84% growth in first year and projected growth to $10M goal without additional round of investments.
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- Raised initial $500K from investors with commitments up to $1.5M to deploy company turnaround strategies and reestablish profitability, successfully averting bankruptcy threat.
- Secured private equity-funding commitments and sales pipeline in excess of $30M serving as Interim Chief Operating Officer, subsequently named interim CEO of commercial spin out.
P&L Responsibility / Revenue Growth / Cost Control
- Elevated corporate revenue by 25% within 18 months by automating and centralizing processes and customer relationship management for remote sales force.
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- Innovated offline development platform and rebuilt network management system over four-week period, providing operations center with real-time metrics on 13-state network’s health and generating savings of more than $1.5M annually within field support group alone.
- Increased system availability from 70% to 99%, reversing 50% downtime on mainframe applications running manufacturing and financial systems that was allowing competition to undercut pricing and win time to market. System enhancements enabled company to acquire 12 new manufacturing plants and increasing revenue from $1.9B to $5B over four years.
Mergers & Acquisitions
- Positioned startup for acquisition by national company by diversifying product and market strategy and migrating company headquarters to industry hotspot.
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- Cultivated relationship with Wells Fargo technology due diligence team during acquisition of First Interstate Bank and won contract to manage merger of the banks’ network operations centers in San Francisco, CA and Tempe, AZ. Merger was completed on time and within negotiated budget.
Cross-functional Teams
- Built multidivisional, multidiscipline project teams that led company to more than $100M in defense contract revenue over three years, defeating politically entrenched incumbent competition.
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- Recruited to spearhead team of 150 employees charged with maintaining $23M, 24/7 data center operation.
e-Commerce Strategy
- Doubled company’s revenue from $1.4B to more than $3B within one year through initiation of e-commerce strategy to outpace competition and provide customers with one-source shopping for fully integrated solutions.
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- Maintained dual role comprised of client acquisition coupled with IT expertise for company delivering integrated e-business strategy and development services to support clients’ new business ventures
Startup Operations
- Turned around startup company that was burning $150K per month with no outlook for ROI to secure initial $2.14M DoD contract. Within one year, company finalized multiple contracts with DoD, including letter of intent to roll out software suite to 500,000 Air Force personnel.
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Program & Project Management
- Created tactical and strategic programs to upgrade and integrate international distribution centers, and communicated vision to plant floor associates as well as plant and corporate executives. Increased product replenishment to key stores, boosting revenue by more than $1B within 18 months.
- Directed MVS/XA upgrade for mainframe applications supporting manufacturing and financial systems with no experienced staff. Hired short-term contract staff while cultivating internal staff, and delivered project on time and within budget that resulted in application availability of 99.999% and increased transaction rate from 500,000 per day to more than 10 million.
- Conceived and delivered strategic plans consisting of revenue-producing marketing and technology deployment programs.
- Managed 5-10 projects annually, generating total of more than $5M. Directed teams of up to 150 professionals comprised of project directors/managers, system engineers/administrators, operations and technology marketing professionals consistently delivering projects on time and within budget.
Product Launch/Branding
- Secured trademarks for branding of product suite that reaped an initial contract of $2.14M for an R&D project to integrate the software in to a custom application.
- Acquired patent for cutting-edge new product, ultimately generating annual sales exceeding $5M within two years.
Financial Profile Analysis
- Analyzed financial profile of startup company, including burn rate and cash reserves, in order to plan and implement turnaround strategy, boost profitability, and avert business failure.
Contingency Planning
- Developed contingency plan and budget for IT disaster recovery approved by CEO, Chairman and Board of Directors. Negotiated contract with provider of offsite storage and disaster recovery services and implemented procedures within business to ensure all data required would be available in an offsite restart of the business.
- Mission Fulfillment
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