• Assisted client with production facilities in Tennessee and California to improve product quality, significantly reducing variation in product between locations and increasing sales. Additionally, client was able to subsequently purchase two competitive production facilities and quickly make products indistinguishable from long-standing facilities. For more information, click here.

• Helped client improve productivity, reduce failure costs, and improve sales, resulting in $1.5M payback in 18 months and sale of company at premium within six years. For more information, click here.
  
  
• Published book: Achieving Excellence in Business (A practical guide on the Total Quality Transformation Process), published by Marcel Dekker and Quality Press in 1990.
  
  
• Regular contributing journalist for Business Pursuit and Chattanooga Business Journal on topic of performance excellence.
  
  
• Designed, developed, and presented dozens of seminars and key note speeches on topics such as: effective leadership, using ISO 9000 to create profit and satisfied stakeholders, applied quality principles, evaluating organizational performance, developing effective workforce, design of performance measurement systems, employee motivation, management system design, and creating effective policies and procedures.
  
  
• Developed, implemented, and administered performance measurement system for new division of corporation. System enabled new VP to keep division profitable during merger, reorganization, and aggressive-growth phase.
  
  
• Coached CEO along path of becoming Executive Vice President and then President of National Association of Women Business Owners.
  
  
• Designed and created corrective action database that permitted personnel from across company to access corrective action projects, monitor and update progress, and evaluate performance. This program not only improved management's ability to ensure corrective actions are completed in timely fashion and to assess effectiveness of actions, but was designed to eliminate need for Corrective Action Specialist so that individual could be transferred to higher-value position.

• Developed assessment process used by Georgia Oglethorpe Award to develop team members on real-time basis, produce outstanding feedback reports to applicants, and cut minimum assessor learning cycle from three years to one. For more information, click here.
  
  
• More than doubled productivity of staff within six months, increased agility through cross-training, and delegated broader responsibilities to four managers who successfully accomplished new duties. Approach built upon setting example, high expectations, helping individuals understand themselves, coaching, and developing support among team members. This was supported by periodic formal 360-degree evaluations, personal development plans, and immediate feedback for both successes and failures. For more information, click here.

• Generated savings of more than $523K, reduced work-related injuries, and improved labor efficiencies through leading continuous improvement and strategic planning efforts. For more information, click here.
  
  
• Prevented loss of Oak Ridge National Lab cleanup contract to primary subcontractor and competitor. For more information, click here.

• Led effort to change accounting software and designed accounting system which resulted in improved financial management and elimination of part-time bookkeeper. For more information, click here.
  
  
• Instituted automated accounting practices and established documented management processes.

• Instituted new management practices and established focus on long-term growth through performance review and strategic planning. For more information, click here.
  
  
• Instituted human resource development and utilization programs.

• Improved Daimler/Chrysler warranty score from rating of 38 to a perfect 100 during first year on key measure of warranty conditions per 1000 vehicles, preventing company from being placed under "new business hold.” For more information, click here.
  
  
• Led team that identified major source of fuel assembly failures, which led to process improvements resulting in prevention of releasing radioactive gasses. For more information, click here.

• Provided ideas, approaches, and stimulation to Westinghouse Commercial Nuclear Fuel that aided them in becoming first winner of Baldrige National Quality Award. For more information, click here.
  
  
• Designed project management system eliminating need to create new system for each project. For more information, click here.
  
  
• Developed and implemented layered-process audits, new mandate by company's two biggest customers.
  
  
• Certified Quality Engineer and Certified Quality Auditor.

• Principal participant in expanded application of ISO 9000 within USA.
  
  
• Author of US standard Quality Management Systems for Service Industry draft which was transferred to ISO to be starting point for ISO 9000 standard of same title.
  
  
• Among first to develop and teach business process reengineering based on ISO 9001.
  
  
• Supported development of first registrar founded in US and acted as one of initial lead auditors.
  
  
• Among first batch of ISO 9001 Lead Auditors certified by US Registrar Accreditation Board.
  
  
• Developed and taught one of first ISO 9000 Lead Auditor courses to get registered by Registrar Accreditation Board.
  
  
• Member of US TAG 176 which, within North America, is responsible for development and revision in ISO 9000 family of standards.
  
  
• Achievement of company registration to ISO/TS 16949-2002, automotive industry's version of ISO 9001.
  
  
• Upgrade of company registration to ISO 14001:2004, The Environmental Management System standard.

• Researched, designed, and implemented digital image record management system that made all business and project records available across PC network and ensured that records would be available in 30 years should lawsuit be filed against the company (one of major projects was cleanup of nuclear waste and contamination at Oak Ridge National Lab).

• Set up two satellite service operations and built new home office for company that won community awards for beautification and neighborhood development.
  
  
• Doubled size of business in 18 months.