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| YUKON KUSKOKWIM HEALTH CORPORATION, Bethel, AK |
2002-Present |
Alaskan Native $150 million not-for-profit healthcare organization with more than 48 sites, 400-plus employees, and 225-230,000 patient visits per year.
DIVISION ADMINISTRATOR
Work with Executive Management, Director of Operations, Training Director, Clinic Coordinator and Admin Staff to continue to direct organizational vision and strategic planning of the regional acute medical healthcare provider. Currently acting as internal consultant in Division Administrator capacity until full-time replacement can be retained and trained.
Impact & Results:
Patient Satisfaction: In order to achieve a 98% patient-satisfaction rating, directed the decentralization of supervision for a 48-clinic delivery system that heretofore had been in mid-50% range. Analyzed productivity, efficiency, and quality of delivery, and implemented onsite management solutions with ongoing management support.
Bottom-line Performance: Developed unified efforts between operating units with a concurrent elimination of process duplication to achieve a $10-15 million improvement in cost savings, i.e., increasing bottom line operating performance.
DIRECTOR OF OPERATIONS
Promoted to analyze systemic issues, direct organizational vision and strategic planning for comprehensive healthcare system, including 48 community medical clinics providing acute, behavioral and dental health care. Managed and developed 250 employees comprised of clinical providers, clinical instructors, field training personnel, area supervisors, and administrative assistants. Oversaw local, state, and federal compliance matters related to Review and Approval Committee (RAC), Community Health Aide Certification Board Standards, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act (HIPAA). Developed primary interface role between various levels of medical care. Made executive presentations to state advocacy associations, state agencies, and federal partners. Elected Vice President to statewide Community Health Aide Program (CHAP) Board of Directors. Administered operating budget exceeding $12 million.
Impact & Results:
Revenue Growth: Decreased employee attrition 75%, reduced operating costs 40%, and doubled revenues by realigning organizational structure of clinic delivery.
Staff Productivity: Increased productivity among supervisory staff 80% by implementing management training and expanding accountability and general oversight for individual clinics.
Performance Improvements: Instituted measurable expectations and performance appraisal system along with supervisory training program in underperforming division. Direct efforts impacted productivity 80% and revenues improved significantly.
Policies & Procedures: Gained organization-wide support for incorporating standardized operating procedures for supply chain activities. Experienced a 50% increase in efficiency (primarily timeliness) of supply chain to the clinics, i.e., supplies, materials, pharmaceuticals and maintenance.
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| RCMA, Midland, TX |
1990-2002 |
Health services provider representing individuals, families, and groups in West Texas.
VICE PRESIDENT OPERATIONS
Delivered patient services and negotiated and coordinated ongoing contracts with local, state, and county agencies. Created wide-ranging marketing and business development plans to maintain growing customer base.
Impact & Results:
Program Development: Contracted by local college to develop and facilitate instructional program for community.
Revenue Growth: Enhanced program effectiveness and increased revenues 50% for state-funded treatment program.
Marketing Plans: Embarked on aggressive marketing campaign, which propelled continuous business growth at 100% for eight-year period.
New Business Development: Realized annual revenue goals 100% in unstable, consolidating healthcare industry by redefining business objectives and targeting new customer base for startup operation.
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| CLEARVIEW HOSPITAL, Midland, TX |
1987-1990 |
Full-service health facility with programs for both mental health and substance abuse.
PROGRAM DIRECTOR
Developed and managed operational components of various treatment programs. Conceived and implemented codependency treatment program serving 30+ clients daily. Charged with effective program administration, staff recruitment and training, and financial management for department. Developed marketing initiatives and served as public relations associate. Supervised 15 employees.
Impact & Results:
Program Development: Organized staff training program and introduced internship program to lighten excessive overtime hours for counselors. Newly employed programs reduced overtime expenses 20%.
Staff Development: Pioneered and promoted intensive team-building exercises for staff; program realized zero attrition in 18-month period and more than 40% savings in payroll expenditures.
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