• Evaluated production and addressed issues of concern to crew. Attention to concerns improved morale and resulted in production cost savings year-over-year. For more information, click here.
  
  
• Trained management team in union-avoidance protocol, which successfully defeated Teamster organizing campaign and maintained facility as non-union shop. For more information, click here.
  
  
• Responded to union membership request for management presence during regular meetings. Frank discussions with union members regarding strike experiences led to union vote against strike. For more information, click here.

• Instituted regular meetings for sales and operations personnel focusing on communication between departments and improvement of customer satisfaction. For more information, click here.
  
  
• Organized efforts of logistic operations and technical services to complete urgent project. Retention of valuable customer and increased annual revenue direct result of project completion. For more information, click here.

• Led operations turnaround that reduced order-processing time 19% over previous benchmarks. For more information, click here.
  
  
• Redesigned warehouse layout to handle new inventory management system. Established locator system, dense racking design, and shelf structure for small computer parts. System increased order processing without need for new personnel.
  
  
• Consolidated warehouse operations into data farm, saving 8-10 man-hours transit time between warehouse and data farm daily. Resulting savings eliminated need for excess employees and saved more than $40K annually.
  
  
• Reduced payroll in distribution group 17.2% while improving customer service, decreased transportation and delivery expense $50K per month and saved $365K per year in building rent by consolidating and redesigning facilities.
  
  
• Turned operations around from monthly loss of more than $500K to revenue in excess of $350K during six-month period.

• Resolved customer satisfaction issues within profitability guidelines, which increased client satisfaction and reduced returns 12%. For more information, click here.
  
  
• Secured lease on larger warehouse space and moved existing warehouse within one week. Move resulted in more efficient space supporting growth in market and 17% savings on lease expense.
  
  
• Acquired new third-party warehouse provider, resulting in improved customer service, cleaner facilities, more reliable inventory, and 32% cost savings per delivery.
  
  
• Executed safety and incentive program that produced 35% reduction in work-related injuries, generating more than $100K annual savings in workers’ compensation payments.

• Designed and built three new warehousing hubs throughout US, standardizing process and systems for nationwide distribution of goods. For more information, click here.
  
  
• Integrated warehousing and delivery operations from two locations into new facility, saving $132K+ in delivery and warehousing expenses annually.

• Developed and documented company returns process, including sales process for refurbished mattresses using Internet. For more information, click here.
  
  
• Invoked inventory reserve system that prevented over-ordering of merchandise and saved thousands of dollars in overstocks.

• Spearheaded post-holiday sales evaluation to determine optimum stocking levels for core items. Information system was adjusted accordingly, eliminating manual intervention and saving two man-hours per transfer, per store. For more information, click here.
  
  
• Coordinated new routing procedures for direct loading of delivery vehicles, saving one to two delivery-hours per driver per day and $156K annually.

• Divested archaic equipment through Internet auction house, acquiring $250K proceeds and eliminating unnecessary storage expenses. For more information, click here.
  
  
• Logistics team scored 100% on the year-end independent corporate audit for inventory accuracy through installation and implementation of new inventory and asset management system.

• Led operations team during acquisition and consolidation of store. Completed operations process in less than one week, including performing inventories at two new stores and one warehouse.
  
  
• Opened operations in two different cities using third-party providers.
  
  
• Trained management teams in 13 different distribution centers on a new national warehouse management system and process.

• Installed new inventory management system to track computer hardware. System capabilities regarding inventory accuracy saved $1M+ in excess purchases.
  
  
• Directed operations and budgeting for staff of 450, 110 vehicles, and 6 facilities.
  
  
• Constructed and implemented bottoms-up budget plan for multi-site delivery business, including office products and coffee service delivery fleets. Saved 50K per month in transportation costs vs. previous year.