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Operations and Project Management
- Boosted gross annual sales, adding additional revenue channels and improving marketing strategies through new media.
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- Maintained law enforcement accreditation through two edition upgrades by working with various department members and administration.
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- Successfully centralized management of security functions across two schools for 2,000 high school students and 500 staff members.
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- Implemented first-of-its-kind grant program, effectively garnering more than $400,000 in funds for public education, equipment, and overtime.
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Research / Analysis
- Enabled department to save 15% and receive 25% faster service by analyzing consumable supplies and seeking additional options from different vendors.
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- Delivered 30% productivity increase after utilizing technology to assist in job performance.
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- Conducted large amount of research and literature review in order to teach course at Roosevelt University on establishing effective security programs in schools.
- Worked with campaign to secure endorsement from lobby group and obtain their constituency’s vote in 10th Congressional District.
- Conducted annual analysis of sales, including monthly sales trends and popular items to continued success, ultimately increasing sales 10%.
- Reduced emergency calls 10% for minor medical issues by conducting substantial research into cal volume, focusing on calls for service where same patients repetitively called for EMS then refused transportation to hospital.
- $125,000 in overtime salaries saved annually after enhancing Northwestern University’s mathematical formula to create shift relief factor to calculate personnel headcount needs.
Risk Management and Strategic Planning
- Authored first-of-its-kind Risk Hazard Assessment for city including utilizing mathematical formulas for risk, probabilities, and potential impact of natural disasters by creating matrix and risk score for each property.
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- Created multi-disciplinary safety committee comprised of parents, students, teachers, administrators, and support staff to tighten access to buildings and increase perception of safety.
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- Successfully taught risk management to approximately 100 Fire Chiefs as Vice Chair of Illinois Fire Accreditation Managers.
Communications / Media
- Created email marketing campaign to include newsletters to voters and constituents that captured 14% of votes in election with six candidates.
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- Developed new product and planned subsequent publicity campaign that included print, online, television, and radio ad spots.
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Policy and Procedure Development
- Achieved Fire Accreditation, making organization part of only 0.49% of accredited fire agencies in United States.
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- Authored first "Crisis Plan" of its kind for school district before 9/11 to cover multitude of threats, including student abduction, bomb threats, chemical spills, hazardous materials, civil disturbances, fires, hostages, hostile intruders, active shooters, and presence of firearm in school.
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Leadership and Change Management
- Delivered classroom and on-the-job training for topics such as customer service, managing violent people, how to calm people down, and police community relations to enhance support services.
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- Received coveted, peer-reviewed "Chief Fire Officer Designation” (CFOD) from Commission on Professional Credentialing.
- Enabled Huntley Fire Protection District to receive fire accreditation in August 2009 by mentoring them through process, reviewing and assisting in document development, and suggesting improvements.
- Ensured that all employees were treated equally in order to smooth dichotomy between sworn law enforcement officers and civilian staff, effectively increasing morale.
- Created informal group of Security Directors to meet monthly, share information, and support each other with policies and intelligence on how to better manage risks to ensure student safety.
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